How To Add A Device In Triton Cloud
This guide walks through how to register a new Triton sensor in Triton Cloud, rename it, and confirm it's online. All device setup and configuration must be done at the site level — devices added to a site will automatically appear under the parent organization account, but you cannot add or configure devices from the organization level. For a visual step-by-step walkthrough with screenshots, follow the Scribe guide linked below.
→ Step-by-step Scribe guide with screenshots
What do I need before adding a device?
- A Triton Cloud account (Triton sets this up for you)
- The sensor's MAC address / Device ID (see below for where to find it)
- Make sure you are logged into the correct site-level account, not the organization. If you're unsure how to switch between sites and the organization, see our How to Navigate Between Sites and an Organization guide.
Where do I find the Device ID / MAC address?
- Triton Pro: The Device ID is listed on the box and on the side of the sensor. This is the same thing as the MAC address, just labeled as "Device ID" on Pro.
- Triton ULTRA: The MAC address is listed on the box and also on the back of the sensor near the RJ45 connectors. You can also find it using the Triton Device Manager.
Both are entered the same way in Triton Cloud — without colons and always using zeros (0), not the letter O.
Why does this need to be done at the site level?
Triton Cloud uses a parent/child account structure — the Organization is the parent and Sites are the children. Devices can only be registered, configured, and managed at the site level. Once a device is added to a site, it will automatically appear in the organization view for a consolidated overview across all locations. However, any changes to the device — naming, alerts, firmware, integrations — must be made from the site account the device belongs to.
How do I add a sensor to Triton Cloud?
- Log in to Triton Cloud and make sure you're on the correct site-level account (not the organization).
- Go to the Devices page.
- Click Device Management.
- Click Add Device.
- Enter the Device ID / MAC address in the field — without colons, using zeros not the letter O.
- Click Add.
Tip: If you have multiple sensors to add, use the bulk upload option to add them all at once instead of entering each one individually.
How do I rename a sensor?
Giving each sensor a descriptive name (e.g., "Boys Restroom – 2nd Floor") makes it much easier to identify which device triggered an alert.
- Under the Action column next to the device, click Edit.
- Enter a sensor name and any relevant location or description information.
- Click Save.
The sensor name won't appear immediately on the device list — it will show up once you navigate back to the Devices page.
- Click Devices in the navigation to return to the device list and confirm the name is displaying.
How long does it take for the sensor to come online?
Sensors may appear offline for 15–20 minutes after being added to Triton Cloud while they check in with the server. Clicking on the device can prompt it to connect and begin displaying live data. If the sensor stays offline after 20 minutes, see our How to Troubleshoot Offline Sensors in Triton Cloud guide.
Does the sensor need to be physically connected to the network before I add it?
Yes. The sensor must be plugged in, powered on, and connected to a network with internet access for it to check in with Triton Cloud. Adding the Device ID in the cloud simply registers it — the sensor still needs to reach Triton's servers on its own.
Will the device show up in my organization account?
Yes — once a device is added to a site, it automatically appears in the organization-level view. But remember, all configuration and management (alerts, firmware updates, integrations, naming, etc.) must be done from the site account where the device is registered.
Need help? Contact us at support@tritonsensors.com or call 800-305-1617.