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How to Create an Alert Group in Triton Cloud

Alert groups let you manage who gets notified and when. Instead of assigning individual users to every alert on every device, you create a group, set its schedule, add members, and then assign the group to your alert rules. This makes it much easier to manage notifications as staff changes throughout the year. For a visual step-by-step walkthrough with screenshots, follow the Scribe guide linked below.

→ Step-by-step Scribe guide with screenshots

Why should I use alert groups instead of assigning individuals?

Alert groups are the recommended way to manage notifications in Triton Cloud for a few key reasons:

  • Easier to manage as staff changes. When someone new joins or leaves, you just add or remove them from the group — you don't have to update every alert rule on every device.
  • Built-in scheduling. Each group has its own days-of-the-week and time-of-day schedule, so you can control exactly when alerts are delivered.
  • No limit on the number of groups. You can create as many groups as you need — for example, one for daytime staff, one for after-hours security, one for administrators, etc.

How do I create an alert group?

  1. Log in to Triton Cloud and go to User Management in the navigation menu.
  2. Click Groups.
  3. Click Create Group.
  4. Enter a name for the group (e.g., "Daytime Staff," "Security Team," "Administrators").

How do I set the alert schedule?

  1. Choose which days of the week the group should receive alerts. All days are selected by default — click a day to make it opaque/inactive if you don't want alerts on that day.
  2. Set the start time and end time for the alert window. Alerts are set to 24 hours by default. For example, a school might set the window to 7:00 AM – 3:30 PM on weekdays only.
  3. Click OK to confirm the time selection.

How do I add members to the group?

  1. Click Add Contact to Group.
  2. Use the dropdown to select the users or contacts you want to include in the group. You can add as many members as needed.
  3. Once you're satisfied with the group's schedule and membership, click Create.

How do I assign an alert group to alert rules?

After creating the group, you assign it to alert rules on individual sensors — just like you would assign an individual contact. When setting up alerts on a device (see our How to Set Up Alerts in Triton Cloud guide), click the gear icon on an alert widget, click Add Contact, and select the alert group from the dropdown. You can then copy that rule to all other devices.

Can I have multiple groups assigned to the same alert?

Yes. You can assign multiple groups and individual contacts to the same alert rule. For example, a vape alert could notify both a "Daytime Staff" group and a "Security Team" group simultaneously.

What happens if I edit a group later?

Any changes to a group's membership or schedule automatically apply everywhere that group is assigned. You don't need to update individual alert rules — the group acts as a single reference point.

Need help? Contact us at support@tritonsensors.com or call 800-305-1617.