How To Set Up Triton Pro Sensors
Every Triton Pro is purchased with a Triton Cloud license that includes full professional configuration and onboarding. Triton handles the cloud account setup and provides a virtual training session — this guide covers what you need to do on your end to get your sensors installed, connected, and ready. For the full documentation, follow the Scribe guide linked below.
→ Full Triton Pro setup documentation
What does Triton handle vs. what do I need to do?
Triton handles: Creating your Triton Cloud account, configuring the initial settings, and hosting a virtual onboarding/training session to walk new users through the dashboard and alert management.
You handle: Physically installing the sensors, recording the setup information, ensuring the network and firewall are configured, and submitting the completed setup sheet to Triton.
Step 1: Check Your Onboarding Email
After purchasing, you'll receive an onboarding email from Triton that includes a link to the Triton Pro Cloud Setup Excel Sheet and tracking information for your sensor shipment.
Step 2: Install Sensors and Record Setup Information
As you install each Triton Pro sensor, carefully record the following information in the setup Excel sheet:
- Device name/location — a friendly name for each sensor (e.g., "Girls Bathroom First Floor")
- MAC address — this is the same as the Device ID, printed on the device label
- Alert recipient details — name, email, and phone number for each person who should receive alerts
Keep this sheet up to date during installation — it will be used to configure all devices in Triton Cloud.
Step 3: Ensure Proper Placement and Network Configuration
Before submitting your setup sheet, make sure:
- Installation and placement guidelines are followed for optimal sensor accuracy. See the Triton Pro Installation/Device Placement Guide for recommended mounting height, coverage areas, and positioning best practices.
- The network is properly configured so the sensors can communicate with Triton Cloud. See the Triton Cloud Firewall Guide / Troubleshooting for the required ports and domains.
Important: Devices will not register to Triton Cloud until they are physically installed, plugged into the network, and connected to the internet with firewall settings properly configured.
Step 4: Submit the Completed Setup Sheet
Once all sensors are installed and online, email the completed Excel sheet to support@tritonsensors.com. Triton will use this to configure your Triton Cloud account, add your devices, set up users and contacts, and finalize the setup.
What happens after I submit the setup sheet?
Triton will configure your account and schedule a virtual onboarding and training session. During the session, our team will walk you through the Triton Cloud dashboard, show you how to manage alerts, review your sensor data, and make sure everything is working correctly.
Where do I go after my account is set up?
Once your Triton Cloud account is live, refer to the Triton Cloud Documentation for guides on managing alerts, adding users, configuring integrations, and more. You can also explore the guides on our knowledge base.
How is Triton Pro different from Triton ULTRA?
Triton Pro is a cloud-only sensor — there is no local web interface. All configuration, alerts, firmware updates, and management are done through Triton Cloud. Triton Pro also does not support daisy-chaining, loitering detection, people counting, or WiFi connectivity. For a full comparison, see the Triton Pro and Triton ULTRA sections of the knowledge base.
Need help? Contact us at support@tritonsensors.com or call 800-305-1617.