How To Set Up Triton ULTRA in Triton Cloud
Every Triton Cloud subscription includes professional configuration and onboarding — our team handles the initial account setup and provides a virtual training session. This guide covers what you need to do on your end to get your Triton ULTRA sensors connected and ready for Triton Cloud. For the full documentation hub, follow the Scribe guide linked below.
→ Full Triton ULTRA Cloud documentation
What does Triton handle vs. what do I need to do?
Triton handles: Creating your Triton Cloud account, configuring the initial settings, and providing a virtual onboarding/training session.
You handle: Physically installing the sensors, recording the setup information, ensuring the network and firewall are configured, and submitting the completed setup sheet to Triton.
Step 1: Install Devices and Record Setup Information
As you install each Triton ULTRA sensor, carefully record the following information in the Triton ULTRA Cloud Setup Excel Sheet (sent to you by Triton):
- Device location/name — a friendly name for each sensor (e.g., "Girls Bathroom First Floor")
- MAC address — printed on the device label (this becomes the Device ID in Triton Cloud)
- Alert contact details — name, email, and cell phone number for each person who should receive alerts
Important: Devices will not register to Triton Cloud until they are physically installed, plugged into the network, and connected to the internet with firewall settings properly configured. Be sure to record this information during installation so everything is accurate and ready for setup.
Step 2: Ensure Proper Placement and Network Configuration
Before submitting your setup sheet, make sure:
- Installation and placement guidelines are followed for optimal sensor accuracy. See the Triton ULTRA Installation/Device Placement Guide for recommended mounting height, coverage area, and positioning best practices.
- The network is properly configured so the sensors can communicate with Triton Cloud. See the Triton Cloud Firewall Guide / Troubleshooting for the required ports and domains.
Step 3: Submit the Completed Setup Sheet
Once all devices are installed and online, email the completed Excel sheet to support@tritonsensors.com. Triton will use this to configure your Triton Cloud account, add your devices, set up users and contacts, and finalize the setup.
What happens after I submit the setup sheet?
Triton will configure your account and reach out to schedule a virtual onboarding and training session. During the session, our team will walk you through the Triton Cloud dashboard, show you how to manage alerts, review your sensor data, and make sure everything is working correctly.
Where do I go after my account is set up?
Once your Triton Cloud account is live, refer to the Triton Cloud Documentation for guides on managing alerts, adding users, configuring integrations, and more. You can also explore the guides on our knowledge base.
Need help? Contact us at support@tritonsensors.com or call 800-305-1617.